Shipping Policy
Thank you for shopping with Velmira We are committed to delivering your order safely and on time. Please read our shipping policy below for complete details.
1. Order Processing Time
All orders are processed within [PROCESSING TIME] after payment confirmation.
Orders are processed on business days (Monday to Friday, excluding public holidays).
Orders placed on weekends or holidays will be processed on the next business day.
During peak seasons or sales, processing times may be slightly extended.
You will receive a confirmation email once your order has been successfully placed.
2. Shipping Methods Available
We ship orders through trusted courier and logistics partners to ensure safe and timely delivery.
Available shipping options may include:
Standard Shipping
Express Shipping (if available at checkout)
Shipping options will be displayed at checkout based on your delivery location.
3. Delivery Timeframes
Estimated delivery time:
Metro cities: [X-X BUSINESS DAYS]
Other locations: [X-X BUSINESS DAYS]
Remote areas: Delivery may take longer depending on courier service availability
Please note that delivery timelines are estimates and may vary due to external factors.
4. Shipping Costs
Shipping charges are calculated at checkout based on:
Delivery location
Order value
Selected shipping method
Standard shipping cost: [SHIPPING COST]
We may offer free shipping on orders above [FREE SHIPPING THRESHOLD], if applicable.
5. Tracking Information
Once your order has been shipped, you will receive:
A shipping confirmation email
A tracking number
A link to track your order
Tracking details may take up to 24 hours to become active after dispatch.
6. Delivery Issues & Delays
While we aim for timely delivery, delays may occur due to:
Weather conditions
Public holidays
Logistics disruptions
Incorrect shipping information provided by the customer
If your package is delayed or marked as delivered but not received:
Please check with neighbors or your local courier office first.
Contact us at [EMAIL ADDRESS] within 48 hours of the delivery update.
We are not responsible for delays caused by courier companies, but we will assist you in resolving any issues.
7. Incorrect Address
Customers are responsible for providing accurate shipping details.
If an incorrect address is provided:
Orders may be delayed or returned to us.
Additional shipping charges may apply for re-dispatch.
Please contact us immediately at [EMAIL ADDRESS] if you notice an error in your shipping information.
8. International Shipping (If Applicable)
We may offer international shipping to select countries.
International delivery timelines: [X-X BUSINESS DAYS]
Shipping charges vary based on destination.
Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
International shipping timelines may vary due to customs processing.
9. Lost or Damaged Packages
If your order arrives damaged:
Please email us at [EMAIL ADDRESS] within 48 hours of delivery.
Include clear photos of the damaged package and product.
If a package is confirmed lost in transit, we will work with the courier partner to investigate and provide a suitable resolution.