Return & Refund Policy
At Velmira, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we’re here to help. Please read our return and refund policy carefully.
1. Return Eligibility
To be eligible for a return, your item must:
Be returned within [X DAYS] of delivery
Be unused, unworn, and unwashed
Be in its original condition with all tags attached
Be returned in the original packaging
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items are not eligible for return:
Items marked as “Final Sale” or “Non-Returnable”
Innerwear, accessories, or hygiene-sensitive products (if applicable)
Gift cards
Items damaged due to misuse or improper care
If you are unsure whether your item qualifies, please contact us at [EMAIL ADDRESS].
3. Return Process
To initiate a return:
Email us at [EMAIL ADDRESS] with your order number and reason for return.
Our team will review your request and provide return instructions.
Once approved, securely pack the item and ship it to the address provided.
Returns sent without prior approval may not be accepted.
4. Return Shipping Costs
Return shipping charges:
Are the responsibility of the customer unless the product is defective, damaged, or incorrect.
Are non-refundable unless otherwise stated.
If we arrange a reverse pickup service, applicable charges may be deducted from your refund (if applicable).
5. Refund Process
Once we receive and inspect your returned item:
You will be notified of the approval or rejection of your refund.
If approved, your refund will be processed within [REFUND PROCESSING TIME].
Refunds will be issued to the original payment method used at checkout.
Please note:
Bank or payment gateway processing times may vary.
Shipping charges (if any) are typically non-refundable unless the return is due to our error.
6. Exchanges
We offer exchanges subject to product availability.
If you would like to exchange an item:
Contact us within [X DAYS] of delivery.
Exchanges are processed after the original item is received and inspected.
If the requested item is unavailable, we may offer:
Store credit
A refund
An alternative product (with your approval)
7. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item:
Please contact us within 48 hours of delivery at [EMAIL ADDRESS].
Include clear photos and your order number.
After verification, we will:
Offer a replacement (subject to availability), or
Provide a full refund, including shipping charges (if applicable).
8. Late or Missing Refunds
If you have not received your refund within the expected timeframe:
Check your bank account again.
Contact your payment provider or bank.
If the issue persists, contact us at [EMAIL ADDRESS].
9. Policy Updates
We reserve the right to modify this Return & Refund Policy at any time. Updates will be posted on this page with a revised effective date.